When Internet Marketing goes wrong : Virgin Trains

You have to always be in control of your internet marketing - and have partners/agencies working for you who actually know what they’re doing. At xmas I thought I’d hooked myself an x-box 360 dirt cheap over on the Tesco website - the company doing their online pricing cocked it up seriously underpriced it and I purchased it. Needless to say Tesco didn’t fulfil the order - which I thought was mean. As a result I no longer shop at Tesco online and refuse to promote their affiliate program - as I dont want to be assosciated with comapnies who dont honour what they offer.

Anyway today it would appear that Virgin Trains made an equivalent mess of a test email. Instead of sending a massively discounted offer to a select staff they sent it to almost their entire database of customers. Yep they made a great offer and now they’ve retracted it. I understand the rationale - they’ll lose money if they honour it. But to my mind it is really a case of website marketer beware - if you offer a product or a service at a price you should morally beĀ  bound to uphold it.

Here endeth the rant

SEO Cheat Sheets and Guides

Dick DastardlyThis week I’ve been searching for some good cheat sheets to decorate my office with - and there was only so long I could stare into a picture of a New York Skyline. And during this week I’d decided that if Dick Dastardly and Mutley had used cheat sheets they would probably have caught the damned pigeon. So here’s a run down of my top three cheat sheets/guides for search engine optimization.

  1. SEOmoz Develop Cheat Sheet : SEOmoz is an SEO place that I generally just swing by but this cheat sheet made me sit down and think about it. Its simple , elegant, fots onto an A3 printout really easily and has became one of the SEO posters at my desk next to an old Bruce Clay Search Engine Relationship Chart. Anyway it gives a heads up on stuff like redirects, canonicalization etc and its great just to have so when someone asks how to do that redirect stuff in .htaccess files I can just recite it. big shout out to SEOmoz.
  2. The SEO Guide to Information Architecture : got this in the RSS feed from Dan Theis website, SEO Fast Start, and it rocks. You know all those niggly little things that you slap .net developers for on a daily basis and that IIS just seems to do in an attempt to mess with all the work you’ve done. Well its probably going to be found in this list and its a good long post which is worth reading if you have any interest in SEO from a website architecture point of view (should send some usability the link it they may even agree with it).
  3. Guide to Advanced Operators in Google : when I started out messing about with search engines one of the most powerful things you can do is limit/specify your search based upon certain parameters. This nice little cheat sheet allows you to find all those small things that make life simpler like finding results based upon date, filetype etc. Once you start messing about with these you’ll find that you’ll be searching for some strange things and more often than not find them.

So there’s our list of our favourite cheat sheets and we’re sure you’ll find at least one little thing in each of them that changes something you do online.

Social Networking - What is it good for?

I’ve spent an age avoiding getting involved in Social Networking of any real note. I’ve always contributed to forums, stuck comments on blogs and wasted time on newsgroups. But recently I’ve been messing around researching what these Social Network things can do for me. The results have been surprising.

Social Network - Ning

At Ning you can set up your own social network- woo hoo. Who cares these things are mostly rubbish and have no traction and no way of ‘leveraging’ the traffic that you get. Its all fine and well getting traffic but if it doesn’t go where you want it to why would anyone invest in it.

So having set up a network on Ning and started doing all the things you should I started to find that people joined it. OK we’re upto about 10 now - but thats nine people I never connected with before. thats nine people who have now given me links to a website and nine people who are saying nice things about the things we do @ the social network and we’re starting to get some traction. The traffic this is delivering isn’t great but I can directly attribute 200 IBL from related websites/blogs to the core website gained through this network - oh and the target site got a mention in an email newsletter (which has generated a decent set of clicks). And its only taken about 2 hours to get up and running. Normally to get 200 good links would take longer than this and the quality/relevance would be a heck of a lot lower. And these links keep growing. If I blog about something these guys are interested in the site gets more links.

Social Network - Bebo

When I sat through the recent Omniture Summit the dude speaking was talking about how social networks help to influence buying decisions and the websites we all visit. If someone we trust on a social network gives us an opinion - and we trust them - we’re likely to take the opinion on board. I went to my brothers Bebo page and was reading his comments - and someone had posted something about a website selling collars (leather/rubber collars in an S&M stylee). I have no interest in this particular product (or any related products) but I clicked on it. Here was someone I don’t know reccomending a website I have no interest in but I went and had a look at it.

Social Networking - What is it good for?

So here’s the problem. Can you use/leverage/abuse social networks to get your site traffic and sales. I’ve been reading for ages about how you can do X, or to try Y on a social network and you’ll get the benefit. And most of its baloney. The truth is to get the most out of it you need to be building relationships. If you have a blog on a topic let the community guide you on which content to write - if they’re talking about it, they’ll read it and then they’ll link to it and they’ll tell their online friends about it - getting you links and traffic at the same time (think of it like targetted link baiting). And remember, as with all blogging, to link out. don’t hoard your links people will use your site as a conduit and if you link out well people will trust your links. the more trust you get the mroe you can ‘frmae’ debates rather than just ‘follow’ them.

So have fun networking online - don’t take it too seriously and make it easy for people to come to you.

Flash Tween Library

I don’t know a lot about Flash - probably as for a long time it was more of a help than a hinderance on websites (mostly due to Flash developers than Flash itself). But during a chat with Paddy from Equator - he’s their main flash monkey that said he’s not responsible for their current flash website which is getting redeveloped as I type.

Anyway he was telling me about a Tweening library thats available over at Google Code that he’s been messing about with - apparently it’s the best one he’s found to date.

I dont know a lot about Tweening libraries (and to be honest I hope i never do) but thought I’d stick it up to help everyone else who has to endure the pain of ActionScript on a regular basis.

The UK Parliament goes a bit mental

In recent weeks I am convinced that the British Government and its assosciated departments and quangos are all mad. Over at Number 10 they thought it would be a great idea to start using Twitter! Yep that thing thats used for wasting time and messing about with has a number 10 twitter. You can find it over @ http://twitter.com/downingstreet.

The Office of Governmental Commerce (OGC) Logo

Having made roflcopters having seen this my inbox was just pinged by some more daftness by the Office of Government Commerce. They’ve spent god knows how much on getting some halfwits to design them this logo:New OGC Logo

Which the management and the branding company had no issue with, by all accounts they thought it was great. Having released this to all the ground staff they were suprised by the laughter eminating from the crowd. Here is what they all could see as clear as the nose on their face.

OGC Rotated Logo

Yep our political leaders have ‘cocked it up’ once again.

Direct Response (Behaviourally Adaptive) Websites

What if your website could talk directly to your consumers? I don’t mean just simply be relevant but be able to intuit from their actions what they really wanted from your website and then return tyhe appropriate messages? It would deliver better conversion rates and drive up your profitability. Irrelevant of how much it cost you’d be onto a winner.

It’s something we’ve been developing for about three months. It’s kinda low level but it takes information about a user and then uses this to intuit their intentions when they reach a website. We thought it was great little thing and the more we’ve got into it the more excited we’ve become.

Read More »

3 reasons why your PPC traffic isn’t converting

I could never do PPC for a living - the whole idea of bidding up & bidding down to earn a crust would drive me not only to distraction but also mad. One thing with PPC you can do with great accuracy, that its very difficult to do with other Internet Marketing channels, is predict a level of return that is likely to be achieveable. The best way to get the most out of your PPC budget is to target your onsite conversion after your initial three months testing process - getting conversion up will allow you to get the largets returns on your investment. This said during your first three months getting your bidding stratgey into shape should be your prime concern. So here are the three things I often find are causing problems in PPC campaigns. Read More »

MercuryThread and the Internet Marketing Journal UK

In every project I work on the first step is to silo everything out so that I can work in managable chunks. Whether than be keyword groups in SEO, case study led development or developing affiliate content. Every goal needs to be broken down into small enough pieces to allow for flexibility and control.

Duly to make my life easier I’m redefining the boundaries of what is getting posted over here at MercuryThread and what is going onto the Internet Marketing Journal UK (IMJUK).

The IMJUK is going to become where all the research and news is going to be published - as the name suggests it’s going to become more of an Internet Marketing Journal. Hosting case studies, tests, help and all that kinda stuff.

MercuryThread is going to be where I blog most often but its going to become the home of my ranting, obsessive responding to online daftness and will be the home of my opinions.

The plan is that the seperation will allow me to break what I’m doing into defineable tasks and outcomes and know what I’m going to do with them. At present my PC is bulging with stuff to put online and now I’ll be putting it all into my schedule - and you aint nothing in this game without a plan.

WordPress Themes that make you go WOW!!!

WordPress is great. It lets me do everything I could ever want from making templates for websites, reconfiguring layout to have blogs, magazines and websites all within the one CMS just by hackiong with templates, I can develop plugins and if I break it there is a huge community out there to help - and they often do. My favourite area in WordPress just now is the way that WordPress themes are growing at a craz yrate and how people are re-imagining what a WordPress theme is. What I’m hoping to do here is give you some ideas of how you can use WordPress in new and exciting ways. And it gives me a chance to wander the web for a bit while researching this. Read More »

Link Day Number 1

These are the palces we’re currently features and folks we wanted to send some links out to.

A Big Shout Out

  • Hobo Web - if you’re looking for stuff about SEO then have a look at the blog well worth the effort
  • North South Media - These guys are doing some cool online marketing things just now
  • Oyster Web - Nice chaps. I used to work there. If you need a new website on a budget these guys can probably do something for you

Where We’re Listed

That’s all folks