In my previous rant about World of Sofas I was ready to lose it completely. I’ve given it some time and now I find it’s going to be April before the living room furniture is going to arrive! Just to recap I ordered at the start of October 2009 and my couch will be here in April 2010.
They have offered to give me my deposit back – and the manager at World of Sofas was apologetic but it still doesn’t help me as a customer. He also acknowledged that their customer service had been woeful by them not giving me the correct information at any time – they found out before Xmas that it wasn’t going to be here but maintained it would be up to Xmas-eve for example.
Either I go and order a new suite (god knows how long thats going to take to turn up) or sit and accept that its all gone seriously wrong. And TBH I’m so angry at the whole thing I can’t face starting the debacle all over again.
- There has been no written communication from the company on any of this. To me using the telephone is a way to back track every time. If nothing physically exists how can you prove it happened. I could go as far as recording our conversations but nmo doubt I’d get sued for not having played them a pre-recorded message before hand.
- There has been no goodwill gesture from World of Sofas. I’m not looking for one but to not offer a single thing seems to place their business before consumers.
- I have to phone them. At no point have they phoned when they promised to. Anyone would think World of Sofas were trying to get away from me.
Oh and did I mention their websites awful at finding anything. But I’m off topic. Am planning a party during April to celebrate my furniture being delivered. But I did that at Xmas as I wanted furniture for Xmas. And don’t get me started on the decorating that is planned for after the stuff is delivered from World of Sofas.
