As you have may guessed I’m going to rant here – not going to be about marketing I’m afraid just a good old fashioned seriously annoyed with a company rant. Here we go on World of Sofas.
Ordering a Sofa @ World of Sofas, Falkirk
We went in at the start of October and decided to order a new set of living room furniture. We were going to wait until Xmas but we thought that having a new set of furniture for Christmas would be a bit more expensive but we wanted furniture. We went in, and the staff were really helpful (but who heard of a salesman not being).
Anyway we ordered from the World of Sofas branch in Falkirk on the 3rd of October 2009 – as it would all be sorted for Xmas. In all honesty we expected it significantly before Xmas but so much the better.
Ordered Sofa and everything goes dead from World of Sofas, Falkirk
Nothing is heard, so just before Xmas I send an email (through the web form at the World of Sofas website), and I get and email about how someone will be in touch about delivery the next week. Nothing again – so I phone and get told that there is no way it will be delivered before Xmas but it will be in the first two weeks after new year for sure.
OK I’m now a bit angered at World of Sofas but these things happen and it’s snowing everywhere so no doubt it’ll be here.
Still no contact from World of Sofas, Falkirk
So I email (through the world of sofas website form again) and someone calls me – fantastic someone actually does customer service I think. She can’t help me but someone will phone on Wednesday. No one calls!
Thursday (today) I phone them. They can’t help as the information is on a different system. She’ll need to call me back. As World of Sofas have a tendency not to call back on general past performance I arrange to call back instead.
I call World of Sofas again…
Guess what! My furniture is not in the warehouse. It’s not even been made – apparently there was a problem with the fabric. Which they knew about weeks ago and no one bothered to tell me. One quick call – “Hi, sorry theres a problem with your order. We apologise etc” – would have saved a whole lot of consternation and anger. Good, organised customer service.
Anyway World of Sofas don’t know when it’ll be made. World of Sofas don’t know when it’ll get to the warehouse. World of Sofas don’t seem to have a clue what they are up to in any way, manner, shape of form. Oh and the managers not available so no one with any sense of authority can deal with me.
Oh well so here I sit. Bemused, angry and fed up with the whole World of Sofas disaster if I am completely honest.
Next time I’ll be shopping somewhere that has built up a modicum of brand equity (it’s difficult to build but really easy to throw away as World of Sofas demonstrate) – maybe go to Sterling Furniture in Tillicounltry near Sterling or Reid Furniture instead.
6 Comments
exact same problem.quoted 10-14 weeks……..took 19.
store manager at the dundee branch not interested in customer service.
Got my sofa at last. It’s the wrong couch, sorry the right couch wrong way round. Was going to get them to come and get it and take it away. Instead have turned my living room around. Seemed simpler than going through the whole carry on again!
Anyway World of Sofas don’t know when it’ll be made. World of Sofas don’t know when it’ll get to the warehouse. World of Sofas don’t seem to have a clue what they are up to in any way, manner, shape of forme warehouse. World of Sofas don’t seem to have a clue what they are up to in any way, manner, shape of form.
oh it all hurts too much to think about it – as to clue I am likely to agree with you about the whole world of sofas debacle
Much the same as others told 12 weeks, took 19, got 3 & 2 seater where was my chair? oh dear its lost !!!, I then demanded a whole new suite – no prob they said can get it to you in 2 weeks, very suspicious as had to wait 12 weeks originally becasue I wanted a chair – at last the lorry drove up – guess what no chair only 2 & 3 seater. I went ballistic – told them I had better have a full suite by close of business or I would ************ – I have now got the suite but have had to call out the engineer as one of the recliners was faulty and there is an awful smell coming from the suite – I was told to use neutrodol for a few weeks so I am trying this at the moment as I have been told it will go away – wish I had went away from sofa world.
The whole add neutradol to the suite we sold you thing just sounds like a complete nightmare. I’m still in shock about that if I am honest. I can’t believe that World of Sofas (who are purporting to be a professional chain) would treat someone in this way. But based upon my experiences if I said that the shock was more than a transitory WTF I’d be lying. Nothing I hear about this mob shocks me – which is concerning.
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