As you have may guessed I’m going to rant here – not going to be about marketing I’m afraid just a good old fashioned seriously annoyed with a company rant. Here we go on World of Sofas.

Ordering a Sofa @ World of Sofas, Falkirk

We went in at the start of October and decided to order a new set of living room furniture. We were going to wait until Xmas but we thought that having a new set of furniture for Christmas would be a bit more expensive but we wanted furniture. We went in, and the staff were really helpful (but who heard of a salesman not being).

Anyway we ordered from the World of Sofas branch in Falkirk on the 3rd of October 2009 – as it would all be sorted for Xmas.  In all honesty we expected it significantly before Xmas but so much the better.

Ordered Sofa and everything goes dead from World of Sofas, Falkirk

Nothing is heard, so just before Xmas I send an email (through the web form at the World of Sofas website), and I get and email about how someone will be in touch about delivery the next week. Nothing again – so I phone and get told that there is no way it will be delivered before Xmas but it will be in the first two weeks after new year for sure.

OK I’m now a bit angered at World of Sofas but these things happen and it’s snowing everywhere so no doubt it’ll be here.

Still no contact from World of Sofas, Falkirk

So I email (through the world of sofas website form again) and someone calls me – fantastic someone actually does customer service I think. She can’t help me but someone will phone on Wednesday. No one calls!

Thursday (today) I phone them. They can’t help as the information is on a different system. She’ll need to call me back. As World of Sofas have a tendency not to call back on general past performance I arrange to call back instead.

I call World of Sofas again…

Guess what! My furniture is not in the warehouse. It’s not even been made – apparently there was a problem with the fabric. Which they knew about weeks ago and no one bothered to tell me. One quick call – “Hi, sorry theres a problem with your order. We apologise etc” – would have saved a whole lot of consternation and anger. Good, organised customer service.

Anyway World of Sofas don’t know when it’ll be made. World of Sofas don’t know when it’ll get to the warehouse. World of Sofas don’t seem to have a clue what they are up to in any way, manner, shape of form. Oh and the managers not available so no one with any sense of authority can deal with me.

Oh well so here I sit. Bemused, angry and fed up with the whole World of Sofas disaster if I am completely honest.

Next time I’ll be shopping somewhere that has built up a modicum of brand equity (it’s difficult to build but really easy to throw away as World of Sofas demonstrate) – maybe go to Sterling Furniture in Tillicounltry near Sterling or Reid Furniture instead.